Return and Refund policy

1. We at ThanjavurPaintingsBoutique are committed to provide our customers a hassle free experience. However, as an exception, there could be a possibility of you receiving a damaged or defective product due to circumstances not in control of ThanjavurPaintingsBoutique .

2. You will have option in the website to submit request for return or contact the admin through email for getting instructions to return the product. We will schedule the courier pick up. 

3. Customer has to properly pack the items, paste the courier slip shared with you in the package and hand it over to the courier partner.

4. ThanjavurPaintingsBoutique offers a Returns & Replacement policy for items that are:
     a) Lost in transit 
     b) Damaged in transit,

5. Wherein we will replace these products at no extra cost to you. Damaged goods would have to be returned within 7 working days of delivery.

6. Typically replacement would happen only if: 
    a) Any equipment or Item is in its original condition with original packaging and accessories. 
    b) Please note that we can process returns and refunds only for items purchased from ThanjavurPaintingsBoutique.com.

7. The replacement would be done only after receiving the damaged product and after thorough inspection by the concerned team. If the products are found to be manhandled or damaged by the user, ThanjavurPaintingsBoutique has all the rights to reject replacement.

8. Refunds are provided by simply reversing the charge on your credit card or bank account using which the transaction was made by deducting the bank & credit card charges.
 In some cases payment gateway does not support reversal of transaction and you will have to provide your bank account details to the admin of the website for the return refund to be paid.

9. Refunds are not provided for items that have already been shipped & no refunds for replacement products

10. ThanjavurPaintingsBoutique.com currently does not support exchange of any item.